Effective Date: 30 July 2024
Soul Coul Pro (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
a. Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, billing information, and any other information you choose to provide.
b. Automatically Collected Information: When you visit our website, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, and information about your usage of our website.
c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
a. To Provide and Maintain Our Services: We use your information to deliver the services you request, manage your account, process payments, and provide customer support.
b. To Improve Our Services: We may use information to understand how our services are being used, to improve our website and services, and to develop new products and features.
c. Marketing and Communications: With your consent, we may use your information to send you promotional materials, newsletters, and other communications. You can opt out of receiving these communications at any time.
d. Compliance and Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.
How We Share Your Information
a. Third-Party Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
b. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
c. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
d. With Your Consent: We may share your information for any other purpose disclosed to you with your consent.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
a. Access: You have the right to request copies of your personal information.
b. Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
c. Erasure: You have the right to request that we erase your personal information, under certain conditions.
d. Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
e. Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
f. Data Portability: You have the right to request that we transfer the information we have collected to another organization, or directly to you, under certain conditions.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
Soul Coul Pro reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Clients are encouraged to review the terms regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Soul Coul Pro
Brisbane, QLD 4011, Australia
[email protected]
By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Services Provided
The Agency will provide social media management, content creation, search engine optimization (SEO), paid advertising campaigns, email marketing, and analytics and reporting services as outlined in the agreed-upon scope of work.
Payment Terms
Client agrees to pay all fees as specified in the Agreement. Payments are due within 30 days of invoice receipt. Late payments may incur a 3% late fee.
Confidentiality
Both parties agree to maintain the confidentiality of all proprietary and sensitive information shared during the term of the Agreement and thereafter. This includes business strategies, client lists, and any other confidential information.
Intellectual Property
All content created by the Agency for the Client, including but not limited to written content, graphics, and videos, will be the exclusive property of the Client upon full payment for services rendered.
Term and Termination
The Agreement will commence on the start date and continue for the specified term. Either party may terminate the Agreement with 7 days’ written notice. The Client will compensate the Agency for all services performed up to the termination date.
Performance and Guarantees
While the Agency will use its best efforts to achieve the goals outlined in the scope of services, it does not guarantee specific results or performance outcomes due to various factors beyond its control.
Liability and Indemnity
The Agency is not liable for any indirect, incidental, or consequential damages arising from the services provided. The Client agrees to indemnify and hold the Agency harmless from any claims, damages, or expenses arising from the Client’s use of the services.
Governing Law
This Agreement will be governed by and construed in accordance with the laws of the State of Queensland in Australia without regard to its conflict of law principles.
Modification of Terms
Any modifications to the Agreement must be made in writing and signed by both parties. Verbal modifications are not binding.
Dispute Resolution
In case of a dispute, the parties agree to attempt to resolve it through negotiation. If unresolved, the dispute will be submitted to mediation before litigation.
Use of Client’s Brand
The Agency is authorized to use the Client’s brand, logos, and trademarks solely for the purpose of providing the services outlined in the Agreement. The Client retains all rights to its intellectual property.
Reporting and Analytics
The Agency will provide regular reports and analytics to the Client as specified in the scope of services. These reports will include key performance indicators (KPIs) and other relevant metrics.
Content Approval
All content created by the Agency will be submitted to the Client for approval before publication. The Client agrees to provide timely feedback to avoid delays.
Data Protection
The Agency will adhere to all applicable data protection laws and regulations. Client data will be stored securely and used solely for the purpose of delivering the agreed-upon services.
Non-Exclusivity
This Agreement does not grant the Client exclusivity in the services provided. The Agency reserves the right to provide similar services to other clients.
Force Majeure
The Agency is not liable for any delays or failures in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, acts of war, or internet outages.
Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms and Conditions, along with the Agreement, constitute the entire agreement between the parties and supersede all prior agreements, understandings, and negotiations.
